Customer Service
Orders
All orders are subject to Cape Cod Wind & Weathers review and approval. We reserve the right to reject and not fulfill an order, or to withhold acceptance of an order until we take such steps as necessary within our sole discretion to validate the billing, shipping and credit card information of the person or company placing the order.
Most product orders ship within 1 to 2 days. Some of our products are made to order and require extra time. If you place your order after 2:00PM ET on Friday, your order will not be processed until the following Monday. We also reserve the right to implement temporary factory shutdowns, which may occur intermittently throughout the year. If and when the factory is closed, the customer or dealer will be notified of any changes in expected product shipment dates.
Payment
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits an order, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the User’s credit card. All purchases made online must be paid for by credit card. Cape Cod Wind & Weather accepts all major credit cards: VISA, MC, AMEX, DISC.
Order Cancellations
Because all of our online orders are shipped out as fast as possible (most orders are shipped out the same day the order is placed) it may not be possible to cancel an order once you complete the ‘Check Out’ page. If after completing the order, you wish to cancel the sale, phone us promptly (508-432-0970) and we may be able to stop the order before shipping. Otherwise you must follow our company Return Policy for a refund on the product (not including any shipping charges).
Sales Tax
Cape Cod Wind & Weather is required to collect 6.25% sales tax on purchases shipped to Massachusetts. Customers who order online and have the orders shipped to Massachusetts will accept the extra sales tax charge added to the credit card.
Shipping
Most orders ship by USPS Priority Mail. If you wish a different shipping method, call us directly. We can ship by UPS Ground, 3 Day Air, 2 Day Air, and Next Day Air, as well as FedEx shipping. These alternate shipping methods may delay the shipment by an extra day or two. Cape Cod Wind & Weather will do our best to meet all your shipping requests and delivery dates.
Note, International/Canadian orders and shipping are handled on an individual basis. Please contact customer service for more information and shipping options.
Warranty
Cape Cod Wind & Weather warrants all instruments it manufactures to be free from defects in materials and workmanship for a period of ten (10) years from the time of purchase. This warranty does not cover damages or malfunctions not resulting from defects in material or workmanship including, but not limited to, unauthorized repair or disassembly, modification, accident, improper installation, lightning or other power surges, or natural disasters. Any defective instrument returned to Cape Cod Wind & Weather during the warranty period will be repaired or replaced at the option of Cape Cod Wind & Weather free of charge. Cape Cod Wind & Weather does not accept liability for incidental or consequential damages, including without limitation any liability for products not being available for use. Cape Cod Wind & Weather disclaims all other warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Privacy Statements
Cape Cod Wind & Weather will NOT sell or provide our customers name, address, phone or email to any other company or person. All data collected on our website during the Check Out process will be only used for our purposes. Credit card numbers and payment details will NOT be stored online or anywhere else. Cape Cod Wind & Weather offers the highest online payment processing security available today. The privacy and security of our customers is a main priority. Cape Cod Wind & Weather reserves the right to use the email address provided during the check out process to send occasional newsletters, special offers or the like. At any time you wish to be removed from said email list, please contact us directly 508-432-0970, service@capecodwindandweather.com or click on the Remove My Address form the email when received.